To download a copy of Utilization Management FAQ, click here.

IntegraNet Health is delegated to provide utilization management for IntegraNet Medicare Advantage members covered by SCAN Health or VERDA Healthcare.

Each provider is soley responsible for and are strongly encouraged to verify authorization requirements for their services before rendering COVERED Services.

Tips

  • Use www.InetDr.com to verify eligibility and claims payor
  • Questions regarding the members Benefits Package contact SCAN: (855)-844-7226 or VERDA: (877)-933-6767
  • To verify provider network status with IntegraNet, visit our Provider Directory on our website
  • The IntegraNet Health Provider Portal is the preferred method of submission when requesting prior authorization.
  • Benefits of Portal Use

  • Eliminates faxes
  • Confirms receipt of the authorization request
  • Provides the ability to check authorization status in real time
  • Allows providers to

  • Upload clinical information to support medical necessity
  • Communicate with IntegraNet UM staff electronically
  • Print determination letters
  • Receive auto-generated approvals on select CPT codes
  • Prior authorizations denied for lack of medical necessity will be notified by phone of the determination and peer to peer with the Utilization Management Medical Director will be offered. Providers who wish to initiate peer to peer, have 24 hours from time of the notification to request peer review. Peer review can be scheduled by calling (281) 447-6800.

    Appeals for administrative denials (i.e. failure to obtain prior authorization, inappropriate level of care, late notification, or referral to an out of network provider) are to be submitted to:

    Appeals for lack of medical necessity denials are to be submitted to:

    Scan Health:

    For a Fast Appeal

  • *Phone: 1-855-844-7226
  • *Fax: 1-562-989-0958
  • For a Standard Appeal

      Scan
      Attn: Grievance and Appeals Department
      P.O. Box 22644
      Long Beach, CA 90801-5644

    Verda Healthcare of Texas:

    For a Fast Appeal

  • *Phone: 1-888-256-5123
  • *Fax: 1-714-845-9839
  • For a Standard Appeal

      *Fax: 1-714-845-9839

      Verda Healthcare
      7755 Center Ave., Ste. 1200
      Huntington Beach, CA 92647